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The Wool Shack, Australia's Premier Online Knitting Store - Home Page

* FREE standard post anywhere in Australia for orders over $200
All other orders will be charged at Australia Post rates based on the weight and destination of the parcel.
Loose Leaf patterns, weighing under 250gms, will be posted in hard back envelopes for a flat rate of $3.80 (please note postage will be adjusted when order is processed)
* Additional insurance is available and highly recommended. The Wool Shack cannot be held responsible for missing or damaged uninsured parcels.
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Frequently Asked Questions (FAQs)
Q. Where is The Wool Shack based?
Q. * OUT OF STOCK * Items
Q. Can I come and collect my order from you?
Q. Does The Wool Shack have a shop front?
Q. What if I am buying goods to be sent as a gift?
Q. I am having trouble viewing some of the website pages, what could this be?
Q. When is The Wool Shack open for enquiries?
Q. Do you offer a Layby Service?
Q. Are ALL your products shown online?
Q. I am trying to print your order form, but it doesn't work.
Q. Do you have a printed catalogue?
Q. How do I order goods from The Wool Shack?
Q. Can I order the patterns individually from your pattern selection, or do you have to actually order the book that the pattern is from?
Q. How can I get hold of some shade cards for the yarns The Wool Shack sells?
Q. Can I contact The Wool Shack for advice?
Q. Do you always have stock available?
Q. Will the price of goods ever change?
Q. Do you supply a list of Pattern Abbreviations and their meanings?
Q. Are the prices shown Australian Dollars?
Q. Do you have metric conversions for the knitting needle sizes and yarn weights?
Q. If I subscribe to your newsletter, will my email address be kept private?

Q. Where is The Wool Shack based?
A. The Wool Shack is based in a suburb north of Perth CBD, called Inglewood. If you are wanting to collect an order, you can choose the 'local pick up' option and we will email you our details to arrange a suitable collection time.

PLEASE NOTE: Collection times are between 9am and 1.30pm Monday-Friday only, unless by prior appointment.

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Q. * OUT OF STOCK * Items
A. Please note, if you order an item that has been highlighted as * OUT OF STOCK * this item will be shipped separately when available at an additional postage cost, unless you request that the order is sent together in the 'comments' section of your shopping cart.

Items that are NOT marked as * OUT OF STOCK * but have sold out at the time of your purchase, will be forwarded separately at no extra cost to our customers.

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Q. Can I come and collect my order from you?
A. We do not have a shop front, so are not set up for browsing. However, if you live locally, and would like to collect your order, we are happy for you to do this.

Simply choose the 'local pick up' option when you checkout and we will email you to arrange a collection time and our address (our suburb is Inglewood, for your reference).

PLEASE NOTE: Collection times are between 9am and 1.30pm Monday - Friday only, unless by prior appointment.

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Q. Does The Wool Shack have a shop front?
A. The Wool Shack is an online store only and therefore does not have a shop front. If you would like samples of yarns to gauge accurate colours and textures etc, please do contact us and we will do our best to send you what is available.

If you live locally, and would like to collect your order, we are happy for you to do this. Simply choose the 'local pick up' option when you checkout and we will email you to arrange a collection time and our address (our suburb is Inglewood, for your reference).

PLEASE NOTE: Collection times are between 9am and 1.30pm Monday, Wednesdays and Fridays only, unless by prior appointment.

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Q. What if I am buying goods to be sent as a gift?
A. If you are buying goodies to send to a friend or loved one as a gift, please tick the 'this is a gift' box under the address details, so that we can send the invoice to you rather than the lucky recipient. If we don't receive instructions that the parcel is a gift, the invoice will be sent to the recipient on the front of the parcel.

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Q. I am having trouble viewing some of the website pages, what could this be?
A. The most likely answer would be that you are viewing the website using an old browser. Netscape often seems to cause errors on the website, however, if you upgrade to the latest version of Internet Explorer this should stop any problems you may be having. If this does not resolve the issue, please don't hesitate to contact us at info@thewoolshack.com.au

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Q. When is The Wool Shack open for enquiries?
A. The best way to contact The Wool Shack is via email, info@thewoolshack.com.au, as we will always get back to you as quickly as possible. Please make sure you enter your correct email address in the contact us page, so that our response will get through to you.

We are also available for telephone enquiries Mondays, Wednesdays and Fridays, 8am - 1.45pm Western Australian time. Outside of these times your enquiry will be noted and you will be contacted on the next working day. Tel: 08 9371 8864 (+ 61 8 9371 8864). Please feel free to contact us by email at any time.

If your call cannot be answered, please do leave a message and we will get back to you ASAP.


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Q. Do you offer a Layby Service?
A. Unfortunately we do not offer a layby service on our yarns or small goods. Any orders paid for via money order or EFT, MUST be paid for within a week, otherwise the goods will be put back into stock.

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Q. Are ALL your products shown online?
A. Yes, ALL our products are shown online. If a product (yarn/book etc) is not listed, then unfortunately we don't stock it.

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Q. I am trying to print your order form, but it doesn't work.
A. If you have any difficulties trying to download The Wool Shack order form, please give us a call on (08) 9371 8864; and we are more than happy to accept the order over the telephone.

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Q. Do you have a printed catalogue?
A. As all yarns, patterns and products are displayed online, we do not have a mail order catalogue. If there is anything in particular that you are interested in, please do get in touch and we will do our best to help you.

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Q. How do I order goods from The Wool Shack?
A. Please visit the "How To Order" page on the website for further details.

www.thewoolshack.com/howtoorder.htm

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Q. Can I order the patterns individually from your pattern selection, or do you have to actually order the book that the pattern is from?
A. Debbie Bliss patterns are sold in book form only. All of our other patterns are loose leaf patterns.

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Q. How can I get hold of some shade cards for the yarns The Wool Shack sells?
A. Unfortunately none of our suppliers create shade cards anymore, but we are happy to send snippets of colours where possible. Email us if you are after specific colours.

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Q. Can I contact The Wool Shack for advice?
A. Due to the sheer number of enquiries we receive, we are unable to answer any pattern specific questions (ie, how to alter patterns, etc).

However if you are wanting advice on yarn substitutions etc, we are always more than happy to try and help you. Please feel free to send us a email at info@thewoolshack.com.au or call us on 08 9371 8864 (+ 61 8 9371 8864).

Please note that we will try to respond to questions within 3-4 days (although in peak season - Aussie Winter - we can get a bit swamped, so do bear with us).

If you don't hear from us within that time, do feel free to 'prompt' us with another email!

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Q. Do you always have stock available?
A. Whilst we always keep a large range of stock, we cannot guarantee that any specific item will be available at all times and some delays in shipping or receipt of goods may occur. We will always contact you by telephone or email to advise you of your options when all or part of your order is not available for immediate dispatch.

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Q. Will the price of goods ever change?
A. Whilst we will endeavour to maintain all goods at the prices listed, we reserve the right to change prices, as required, without notice. Should there be a major change to any one item, or the total of items from an order, we will endeavour to advise customers prior to sending the order.

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Q. Do you supply a list of Pattern Abbreviations and their meanings?
A. Yes, if you go to the "Helping Hands" page, you will see a table with knitting pattern abbreviations that will help you understand your pattern.

www.thewoolshack.com/helpinghands.htm

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Q. Are the prices shown Australian Dollars?
A. All prices are in Australian dollars and include 10% Goods and Services Tax (GST). If you would like to change the currency, please use the currency converter at the bottom of every page. It will enable you to view all the prices on the website in your preferred currency.

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Q. Do you have metric conversions for the knitting needle sizes and yarn weights?
A. If you go to the "Helping Hands" page, you will find a conversion chart which will give you conversions of needle sizes in Imperial, Metric and US, and yarn equivalents in UK, Australian/NZ and US.

www.thewoolshack.com/helpinghands.htm

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Q. If I subscribe to your newsletter, will my email address be kept private?
A. All information you give us will be treated with the utmost confidentiality. If you join our email list, you will receive an email from The Wool Shack when we have items of interest, new products, sale items or subscriber only offers. No names, addresses or email names will be given or sold to anyone.

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Currency Converter

Disclaimer: please use the currency converter as a guide only: all transactions are billed in Australian Dollars.

Our knitting store is protected by 128-bit secure server technology for your complete shopping peace of mind. Visa Mastercard Now accepting PayPal

Security Policy
When purchasing from The Wool Shack your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. It is currently understood that an attack to reveal meaningful data is unfeasible using today's technology when using 256-bit SSL encryption. If you have any questions regarding our security policy, please contact our customer support centre info@thewoolshack.com.au



© 2000-2019 The Wool Shack ABN: 478 285 464 23
PO Box 743, Inglewood, Perth, WA 6932, Australia
w: www.thewoolshack.com   e: info@thewoolshack.com.au
tel (AUS):+61 (0)8 9371 8864
The Wool Shack is an online store only and does not have shop front
We are open for telephone enquiries mon-fri 9:30am-2:30pm (WST)
 
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